Customers essays

Customers essays What type of customer are you? Have you ever thought about how a customer service employee views you as a customer? I have worked, on and off, in the food and beverage industry for fifteen years and I have seen many different customers along with their many different problems. Although the customers and problems may differ, the types of customers in a restaurant setting can be categorized into four main groups. The first group is the demanding customers. They want everything right now and are not shy about asking. They do not take in consideration that they are not the only people in the restaurant. They usually have their server running around like a chicken with its head cut off because they cannot organize their demands to ask for everything they want so that the server only has to make one or two trips. I had one customer demand that the lights be turned up while they were obviously being adjusted to achieve the correct The second group is the complaining customers. This type of customer thinks that everything that happens in the restaurant is the servers fault, including being sat in the dark corner and also the dry, cold meat between the harden bun of their sandwich. This is the type of customer that cannot read as well. They order the food from the menu and when it is brought to them they proclaim that french fries did not come with this sandwich. If they had read the menu, they would have seen that french fries are, in fact, included. Sometimes no matter what is done it is never enough to make them happy. The third group is the quiet customers or the passive diners. They are extremely polite people. They keep eye contact with the server and carry on pleasant conversations. When asked how their food is, they will generally say that it is fine, though looking at the ...